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Forum Discussion
I can't see my files, folders or sidebar
Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
Hi Everybody,
Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.
Thanks,
Ben
I have been having the same issue all day. No problems yesterday or ever before. Refreshing will bring back the pane at times but not the folders, other times just a blank page, other times the folders with no pane. Happening on edge, chrome, tried different computers windows 7 windows 10 and windows 11. iOS is ok. Cleared cache, reset browser settings, disabled extensions nothing works. Noticed a message saying Dropbox web just got updated maybe that screwed something for some users on some browsers?
- Megan
Dropbox Staff
Hey epolito, welcome to our Community!
Is it possible that you have any plug-ins that could be affecting how your browsers work, by any chance?
Would you be able to send me a screenshot of the Dropbox page as it shows -even if blank- when the issue pops-up?
Keep me posted, and we'll take it from there!
Hi Megan thank you for your response. This morning I logged in and everything is fine. Did you do anything at your end? Or may have been some internet issue at my end? I was having the issue on all browsers including Safari on my iPad yesterday night so not a browser issue. In any case, I have saved some screenshots (attached here) of what I was getting yesterday as I also my asked my team for help but none of them was seeing this issue.
When I enter Dropbox, I cannot get into folders to download files and send by email to other parties. Why is this happening? It's been going on for over 24 hours and Geek Squad couldn't fix it. Please fix this problem; I do not have an understanding boss and the patients aren't too open-minded either. I have to get into folders, please help.
Hi Megan - I'm using the site, and my browser is Edge. (Microsoft). I've tried every which way to enter and download files; I've re-entered names in the search box countless times and they weren't wrong most times. I've used the left panel and tried to enter the folders that way. I tried copying links and emailing them to myself and opening that way. I just get the blank white space with the Dropbox formating on the top and sides; sometimes all I get is just a blank page. I've waiting it out and nothing materializes.
- Walter
Does the issue persist after clearing your browser's cache or on another browser by any chance Why7?
- Megan
Hey Why7, let's jump right into this!
Would you be able to send me a few additional info such as the platform you're using when this happens?
Do you use our website, if I'm guessing correctly? If so, which exact browser?
Do you notice any particular errors on your end? Feel free to let me know.
Thanks!
I have the same issue today! Tried different browsers, 2 PC, cleared cache, reloaded PC... The problem is when searching or using left bar. Any action gives the blank page.
Is anyone else having issues with the Dropbox website? The page is not loading. Either the home page doesn't load or when I click the search bar, the search bar disappears or when I click on a file, it loads a white/ blank page where the only thing that loads is the sidebar and/or search bar. I have cleared my cache, I have about 1 TB of storage left, and I have tried it across 3 different devices all of which has trouble loading the page.
Hi Rich, I cant see the folders, files, or the left navigation bar with all our folders. When I do see them after restarting the computer, upon opening a folder, there are no files visible. THis has never happened in the 1+ year of using DB.
Kate
- Walter
Does the issue persist after clearing your browser's cache or on another browser, Kate?
I think dropbox is having issues as a whole right now for certain users, because I'm also experiencing problems viewing the dropbox homepage. Other pages on the website load and work fine, but when I try to access https://www.dropbox.com/home
It just loads for 5-10 minutes with the loading icon in the center, and then as that disappears, it just stays blank. I've tried different browsers, clearing my cache, etc.
Update: It randomly decided to start working again. If it starts having issues, I'll edit this.
Update #2: It, once again, decided not to work. Same problem as before.
I haven't been able to view or download files for about 48 hours now. I have tried two different browers, I've tried entering files listed on the left side panel, I have tried creating links to the files and sending to myself, I have tried opening in another window - nothing works. I can enter Dropbox but when I go to search for files I get a white page. I have run my anit-virus program several times, I have called Geek Squad and they didn't know what the problem was. Please help. I'm sorry I'm not more computer literate but here in this office this is an issue and it falls on me. Please help.
I can't use dropbox on my primary computer (windows 11 / newest version of edge and chrome). The webpage either doens't load or only partially loads. Sometimes it appears to fully load and then 0.5 seconds later the page goes blank.
I tried another computer and it loads fine. Don't know why.
Please troubleshoot. Problem is not on my end. I have tried clearing cache, rebooting, using different browser. I do need to get it running on my primary computer son.I seem to be having the same problem as a lot of people. Either I can't sign in, or I sign in and get an error, or I can't see all of my folders. I work in DB on 3 different jobs and I haven't been able to access it normally since yesterday. Every now and then I get a glimpse of my page, but it doesn't look the same. Now when I try to login I just get: Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home. That's why I'm here.
I stored my files in Dropbox but my PixelLab file is not showing in the dropbox.
