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cachaito's avatar
cachaito
Helpful | Level 7
2 months ago
Solved

Almost all of my files in my folder are gone now

Hello! Today for the first time there was a problem with deleted files, which I can't fix. After downloading a file from Dropbox on my iPhone, I wanted to delete it. As always, I used the "delete" op...
restore
  • Megan's avatar
    Megan
    2 months ago

    Hey cachaito let me also jump in here!

    Have you checked your deleted files page too?

    Also, I'd love to have a visual of your events page, and what you see on your end in order for me to be able to assist further.

    Thanks!

cachaito's avatar
cachaito
Helpful | Level 7
2 months ago

I have been using Dropbox for years and have collected very important video clips for me. There is no way there are only 38 files. This morning on my desktop and iPhone app Dropbox showed almost full storage used (7.6 GB).

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey cachaito let me also jump in here!

Have you checked your deleted files page too?

Also, I'd love to have a visual of your events page, and what you see on your end in order for me to be able to assist further.

Thanks!

  • cachaito's avatar
    cachaito
    Helpful | Level 7
    2 months ago

    Hi Megan! Actually, thanks to you I figured out what happened! I went back to the Deleted Files page to take a screenshot for you and noticed one thing. I've marked it in red in attached file. Next to the one deleted file in the history there are 499 more deleted files! I'm restoring them now. I'm glad Dropbox is still reliable! 

    Screenshot: https://imgur.com/a/VYUfoym

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Awesome news cachaito! 😀

      If you need something else, please let me know and I will be more than happy to help every step of the way. 

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi cachaito  😊 and welcome to the Dropbox Community 🎉. I am glad to see you found the files you were looking for 📂💙. Thank you for updating us - it’s members like you who keep this Community so vibrant 🙌✨.

      I’d also love to hear how you’re using Dropbox in your workflow 💼💻, that's if you're open to sharing 🤗. It’s always inspiring to learn creative ways our members use Dropbox... sharing tips, sparking ideas, and even bringing insights to our team 💡💬.

      Looking forward to hearing your story 💌💭

      T 😼 (Dropbox Community Manager)

      • cachaito's avatar
        cachaito
        Helpful | Level 7
        2 months ago

        Hi T_theresa_A! I have to say that despite a few bugs (such as randomly overwriting files with the same name despite selecting the "do not overwrite" option, or the rare, but it happened to me the third time when deleting a single file deleted my entire folder), Dropbox is a reliable and fast service that I enjoy using every day. It allows me to easily upload video files that I edit on my computer and post on Instagram on my phone.

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