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hmafooz's avatar
hmafooz
Explorer | Level 3
2 years ago

Android - can't move rename files - Dropbox freezes

Hi. Just today, from within the Dropbox app, I'm browsing files, and tried to rename a Microsoft docx file. Just to clarify, I didn't open it, I just selected the rename option from the menu next to ...
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey hmafooz, thanks for bringing this to our attention.

     

    Have you tried clearing the app's cache from your settings, to see if that helps?

     

    If not, try uninstalling and reinstalling the app, which should do the trick.

     

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey hmafooz, thanks for bringing this to our attention.

 

Have you tried clearing the app's cache from your settings, to see if that helps?

 

If not, try uninstalling and reinstalling the app, which should do the trick.

 

Let me know how it goes!

  • MilleThagaard's avatar
    MilleThagaard
    New member | Level 2
    2 years ago

    Mine do as well. I wanted to move some files from one folder to another and got the same result. I tried to delete a folder, got the same.

    I tried on my phone (App) got the message (check your internet connection) Tried with wifi and my internet on the phone.

    Tried on my computer via homepage and it just stood like that for ever. I have tried refreshing, removing cache and so. Nothing helps. So I think the problem is at dropbox themself. 

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