We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

hmafooz's avatar
hmafooz
Explorer | Level 3
2 years ago

Android - can't move rename files - Dropbox freezes

Hi. Just today, from within the Dropbox app, I'm browsing files, and tried to rename a Microsoft docx file. Just to clarify, I didn't open it, I just selected the rename option from the menu next to ...
Edit
Mobile
Organize
  • Hannah's avatar
    Hannah
    2 years ago

    Hey hmafooz, thanks for bringing this to our attention.

     

    Have you tried clearing the app's cache from your settings, to see if that helps?

     

    If not, try uninstalling and reinstalling the app, which should do the trick.

     

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey MilleThagaard, so if I understand correctly, you're having trouble doing some actions on our website on your computer and on the Dropbox app on your phone.

 

Regarding the website, have you tried a different browser, to see if that helps?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!