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k10huisen's avatar
k10huisen
Explorer | Level 3
3 years ago
Solved

Backup for External HDD - Rewind giving error

I recently realized that all the files on my external HDD were deleted. I had Dropbox backing up the device, so I thought ... no problem. The problem is that when I try to rewind the backup, it gives...
Dropbox Rewind
restore
  • Jay's avatar
    Jay
    3 years ago

    You would need an event in order to Rewind to it in the system. If there isn't one, then there wouldn't be an option.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi k10huisen, thanks for bringing this to our attention.

 

What error do you get exactly when trying to use Dropbox Rewind?

 

Could you try switching browsers to see if this helps?

 

Keep me updated with any progress!

  • k10huisen's avatar
    k10huisen
    Explorer | Level 3
    3 years ago
    Thanks. Was using Edge, tried Chrome. It did work better displaying menus and options but when trying to rewind to a specific date, says it an error occurred and to contact support ... heading there tomorrow.

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