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Forum Discussion

Phebe's avatar
Phebe
Explorer | Level 3
2 months ago

Can I restore my infected files to more than 30 days ago with the extended version history add-on?

I use dropbox plus, I would like to ask on August 23 my dropbox was affected by malware, and I intend to restore my files before August 23 but I can't do it because I can only do a maximum of 30 days, if I subscribe using the add-on extend version history $39.99 I can restore my files to before August 23?

Restore
Security
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Phebe, thanks for posting your question and sorry to hear about your files.

     

    Purchasing the extended version history add-on, wouldn't help you in this case, as it does work retroactively, I'm afraid.

     

    However, I would suggest reaching out to our support team directly, to see if there's something they can do for you.

     

    Let us know when you have your ticket number!

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