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Forum Discussion
Can't delete my Dropbox Backup
Hi,
I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be dele...
Jay
Dropbox Staff
Dropbox Staff- That's funny.
What is My PC (Akai) ?- Nancy
Hi from me as well, Garryx!
The “PC” folder that you mention should contain your backed up folders.
Is it possible that “Akai” was the name of your previous device that had been backed up?
- Yes, it is a device that no longer exists. Supposedly I can log in to drop box, select that device, and log it out. Problem is it is not in my list of devices, cannot log it out, cannot delete the backup.
Dropbox solution is to pay them to report their bug.
Here is in my Windows file manager, in my DropBox. The, let's call it a whatisthat for arguments sake as I don't know what to call it, that appears in my DropBox folder, it is not shown here because I have right-clicked on it to delete it, it disappears, I get this pop-up message that says I can't delete the 'backup' or whatisthat. After I click OK button, the what is that returns
Msg I get when i try to delete it
Below is a screenshot from dropBox, using the link you named 'this page' where you say there are no backups.
I believe you, it is not a backup, call it whatever you like, I would like to know how to delete it.
This Page which you say has no backups
I can't delete my Backup either...so, I can't use my free version of Dropbox because it's over size the limit.
- Walter
Hey marcelltab - sorry to hear about this.
Can you clarify if you're getting any particular error when trying to delete your backup from the backups page?
