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Can't edit dropbox files with Excel online
I Can no longer open Excel files to edit. This has worked perfectly up until about a week ago. The excel page is just blank, see below.
Licenses where always required for a Business account to access Office Online.
Here is our Official Help Center article about this: https://help.dropbox.com/installs-integrations/third-party/microsoft-office-faq
There is a thread where this same issue is being discussed: https://www.dropboxforum.com/t5/Installs-integrations/Why-do-I-need-a-license-to-edit-Word-and-Excel-files-now/td-p/364412
I am here for any further questions of course. :slight_smile:
Fiona
Dropbox Staff
Dropbox StaffHi ABHem. Thanks for your first thread in our Community!
I greatly appreciate the screenshot. :grin: Sometimes browsers won't load all the elements of a page when not "refreshed" let's say. You can try the following:
- A different browser or an incognito window (private browsing mode :sunglasses: )
- Clear your browsers cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
- Restore your browser to it's default settings.
Let me know if this solves the problem. I will be right here to assist further if need! :innocent:
Thank you.
Thanks for your prompt reply.
The cache didn't change anything, but when trying to open in Safari (instead of Chrome) I got this message (see screenshot). It wants me I need an Office 365 subscription. Is that something new? I've always been using excel online for free to edit my Dropbox files.
- Fiona
What type of account do you have ABHem ? You can see your plan here: https://www.dropbox.com/account/plan
Thanks for the additional info.
We're on Dropbox Business Standard. Thanks.
