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Can't edit Microsoft files on iPhone (iOS 18)
I can no longer (just since a few days) edit any files from Microsoft (.xlsx, .docx or .pptx) on my iPhone (14 with iOS18). I can only read them. I do subscribe on Microsoft 365 and I have always be...
Microsoft solved the problem for me. I had to remove the Microsoft365 app (keeping the Word,Excel and PPT apps) then it worked
Jay
Dropbox Staff
Dropbox StaffHi JanWig, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Thanks.
I am on the Dropbox Basic plan (the free version), but have less than three devices connected. Do you want me to uninstall the app, reboot and re-install anyway? Please confirm
I assume no files will get lost if uninstall the app by using the "delete app" commando on my iPhone, or do I need to make a back-up of the files? Please confirm
The problem has appeared recent week
- Jay
Yes, if you have less than 3 devices linked, please follow the steps I provided. No files on your Dropbox account will be affected.
Bear in mind that any offline copies of your files in the Dropbox mobile app will need to be marked as offline again when you reinstall the app.
I have now uninstalled, rebooted my phone and reinstalled Dropbox.
Unfortunately no change. The .xlsx files can be opened but not for editing. No links in the excelfile is working. .docx files and .pptx files same thing. Can be opened and viewed but not edited. Same error and same error messages.
After copying the files into OneDrive (on my PC) I can open and edit from there.
On the PC everything works fine from Dropbox, I.e. I can open and edit.
- Jay
If the Dropbox app is automatically opening the OneDrive app, then you'll need to remove that default opening setting from within the iOS system, as this appears to be a setting created by that app.
