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Forum Discussion

AxelG's avatar
AxelG
Explorer | Level 3
3 years ago

Cant edit shared Excel

For about 1 week ago I can no longer edit shared Excel files.   I dont have the option in the top to edit via Excel online, that whole button has just dissapeared.   Does somebody know why th...
Edit
Microsoft Office
Shared Files
Web
  • Jay's avatar
    Jay
    3 years ago

    From your second screenshot, the default app to open the files is the Dropbox site. Could you change it to make this Excel on the web?

Luisa6's avatar
Luisa6
Explorer | Level 3
2 weeks ago i cant edit ir Open excel ir word files
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Luisa6, let's jump right into this! 

 

Can you let us know more about this? Which platform do you use, in order to open your Microsoft files, and do you get any specific errors when trying to edit them?

 

Keep me posted, and we'll take it from there! 

  • Luisa6's avatar
    Luisa6
    Explorer | Level 3
    2 years ago

    I use Android.
    In the dropbox application / files / *.*xls file
    Then I visualize the file and when I press the edit key (a square with a diagonal line) to write, the dropbox goes back and the files in the archive appear again.
    Before, when I pressed the edit key, I was able to work on the file.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Luisa6, what is the Dropbox mobile version that you're using on your end? 

       

      Other than that, did you happen to clear the Dropbox app’s cache, and reinstalling perhaps? Also let me know what results you get if you try to open the file directly using the relative Microsoft Excel app instead. 

      • Luisa6's avatar
        Luisa6
        Explorer | Level 3
        2 years ago

        I cleared the cache, uninstalled the dropbox APP, installed it again, after restarting the phone and the error persists.
        I downloaded the excel file to my phone and it works normally.

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