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plc1's avatar
plc1
Helpful | Level 5
11 months ago

Can't rename folders or files on Android - "rename" button greyed out

Select Rename for a folder or file. The rename popup shows Rename button greyed out, so one has to select Cancel. Android version 364.2.2 on Samsung Galaxy Tab A8 and phone Galaxy A22 5G.  
Android
Edit
Mobile
Tablet
  • plc1's avatar
    plc1
    11 months ago

    Hi Hannah

    The only fault is with me, Dropbox is OK for this. As soon as one makes a change the Rename is no longer greyed out. I have been doing this for years and for about a week I lost the plot. Sorry to have troubled you, I plead old age (90) in mitigation.

    Regards Peter

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey plc1, thanks for bringing this to our attention.

 

Can you follow the steps here, to clear the app's cache and let me know if that helps?

 

If not, try uninstalling and reinstalling the app as well.

 

Let me know how it goes!

plc1's avatar
plc1
Helpful | Level 5
11 months ago

Hi Hannah

The only fault is with me, Dropbox is OK for this. As soon as one makes a change the Rename is no longer greyed out. I have been doing this for years and for about a week I lost the plot. Sorry to have troubled you, I plead old age (90) in mitigation.

Regards Peter

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    No worries at all, Peter, I'm happy to see that you figured it out!

     

    If you need anything else, let us know.

     

    Have a great weekend!

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