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chrisjorg's avatar
chrisjorg
Explorer | Level 3
12 months ago
Solved

Collaborator Word edits lost, version history does not show them editing

Hi  I created a shareable link for my collaborators to look at a Word document and add some edits. I have used Dropbox on multiperson collaborations before, and did not think there would be an issu...
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  • Jay's avatar
    Jay
    12 months ago

    Hi chrisjorg, thanks for bringing this to our attention.

     

    Just for clarification, what kind of shared link to the file did you create for them to edit the file?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

If a file is edited in Word for the Web, then it would be edited and saved almost immediately. 

 

Have you previously had conflicted copies when the same file with your collaborator was opened at the same time?

chrisjorg's avatar
chrisjorg
Explorer | Level 3
12 months ago

That's what I thought. No, this is the first time. But as said, the text he added was gone when I looked for it again. There is also zero info in the versions tracking of anyone but myself. I really just want to see what he wrote and copy it, but what can be done now? I am too embarassed to ask him to write it down. 

 

Say he chose to 'delete' the text, it should still show up somewhere ??? 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    There might not be a conflicted copy since this was via shared link.

     

    If the text was deleted, then it could appear on the events page, but as you've mentioned, it isn't there in the version history.

    • chrisjorg's avatar
      chrisjorg
      Explorer | Level 3
      12 months ago

      My bad: collaborator edited the file outside Dropbox. I have obtained the edits. Please accept my sincere apologies. So far Dropbox has not disappointed..

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        No worries, thanks for letting us know in this matter and that you were able to get the edits.

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