Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Solved
Deleted (and lost?) Files
I have a new computer... Trying to tidy up files, and logging onto my Dropbox account, I saw that my main (work) folder also had a similarly named folder with the sync issue. I was on a chat this morning with Dropbox, as I wanted to just have all of my files on the cloud in Dropbox rather than duplicates on my new computer. I was told if I didn't want to sync files, I should merge these two folders before turning off sync. So I did. Now I am missing many files from 2018 and on. I am desperate. They are not in the Deleted folder online. Would Dropbox be able to recover these even though they aren't listed there?
I just wanted to follow-up on this... Dropbox does have a recovery process that they can turn back your "files" to a specific date. It's called "Rewind". This worked well for me, however I did have to go through a Dropbox representative as the option was greyed out for me. They were great! ... and I was able to recover all of my files.
I just wanted to follow-up on this... Dropbox does have a recovery process that they can turn back your "files" to a specific date. It's called "Rewind". This worked well for me, however I did have to go through a Dropbox representative as the option was greyed out for me. They were great! ... and I was able to recover all of my files.
