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Forum Discussion
Deleted Files won't stay deleted
I have a folder that I delete but keeps coming back. I delete it and then try to permanently delete it. When I do that, I get an error that the files can't be permanently deleted because they are sti...
If a file or folder returns when you delete it, it's because it was unable to be deleted on one of your connected devices.
You delete a file on computer A. Dropbox is informed that it has been deleted and syncs that change to your account. Dropbox on your other devices is notified that the file has been deleted, so they also remove the file. On computer B, Dropbox is unable to remove that file for whatever reason (permission, locked, read-only, etc.). The result is that the file remains in place. Dropbox sees the file is still there, thinks it's been added and uploads it back to your account. All your other devices are notified of the "new" file and they sync it back down.
So the problem is likely that the file or folder in question on one of your devices is unable to be deleted. Figure out which (use Previous Versions to see which computer is adding it back) and fix what is holding it there, and you should be able to delete it.
Deleted Files won't stay recovery
- Walter
Dropbox Staff
Thanks for the response atdpath!
If you have the desktop app running on your computer, then you must have it there too. Can you look inside your Dropbox Folder and delete it from there if you do?
If not, send a screenshot of the problem to get a better understanding or even log a ticket with our team so we can help with all of our tools available.
Afsaan : Would you mind elaborating on this? Are you having trouble deleting files from your account as well?
This is so confusing. I have no idea what Dropbox is doing. I am on the dropbox web site but it won't let me delete photos. I want to be able to add photos from any device to my account, and also use those same photos from my dropbox account with any other device i am on. I will only delete photos by going to the website.
Maybe I just don't understand what drop box is all about. I cannot afford to be frustrated and thus unproductive all the time. It took me 15 minutes just to find a place to ask a question and I have no idea if I am in the right place now doing it.
I will probably press enter now, and everythinhg i have written will be deleted.
- Walter
If you're trying to delete photos from your Photos tab that's normal FLUncleBill - you'll need to find those in their original locations and delete them from there.
To do this via the website, browse to the file you'd like to delete, click on the box to the left of the file's name and select the "Show in folder" option from the right pane menu.
From there, you should be able to delete the file(s) you'd like normally.
Let me know if I got anything wrong and we'll take it from there if needed.
Happy New Year too!
