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kevinstaake's avatar
kevinstaake
New member | Level 2
6 years ago

Didn't Save, Need to Recover File

Hi there. I'd been working on an Excel doc on desktop Dropbox and accidentally closed the program without saving. Now I've lost 4 hours of progress and can only restore to the version I last saved at...
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Restore
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Third Party Integrations
  • Jane's avatar
    Jane
    6 years ago
    Hey there (kevinstaake), sorry to hear that you couldn’t locate the file version you were looking for. As an initial pointer, I’d suggest checking back at the Version History of the file in question on your account online (tip: it’s on the on the 💬 of your excel). From there, I’m wondering if the version you’re looking for was saved back on the Recents of the app you used to modify your spreadsheet. Can you have a second look on whether this applies? 
     
    It may be worth mentioning that Dropbox is a syncing tool that mirrors ( :computer: ▶️ 🕸️ ▶️ :iphone:) any changes made to your content on your account online & across your devices Kevin, whereas the Autosave functionality pertains specifically to the third party app you used to edit your spreadsheet. 
     
    In any event, please do keep me updated here on the results you’re getting on your end & I’ll do my best to follow-up with you. Thanks again for posting your question on our Community! 
HLMJ's avatar
HLMJ
Explorer | Level 3

I am hoping someone can help me-- I was working on a Mac Word document stored on Dropbox all morning-- about 3.5 hours of work-- and I have autosave and know I saved it multiple times.  My computer froze up and we ended up having to do a reboot of it. When the computer started up, I noticed none of the work I did today was saved-- neither on Dropbox or my computer-- only yesterday's version is present on Dropbox and it's listed as the most current version. I've checked my delete file and previous versions on both desktop and Dropbox.  Is there anything else I can do before re-writing?  

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there (HLMJ), sorry to hear about your missing edits; kindly note I’ve moved your post under this discussion here, just in order to ping you on my pointers above. Would you mind having a look at my previous comment & let me know whether any of those apply in your current situation?
 
Now, as you’ve mentioned that you’ve already checked the Version History of the file in question & this wasn’t updated online, I’m wondering if everything else is working correctly. Have you checked whether other files were updated as expected on your Mac :desktop:/on your account online within the same timeframe? Are you running the latest version of your OS & Word on your Mac? 
 
Please do let me know of your findings in your next message & we’ll take it from there!
  • HLMJ's avatar
    HLMJ
    Explorer | Level 3
    6 years ago

    Hi Jane, thanks for the response. I am running 10.14.3 on my Mac and I'm pretty sure my Word is up-to-date. My IT dept looked into everything too and they can't find a trace of any updates between about 9 AM and noon when my system crashed. We ran a data recovery program overnight and it's only got my Wednesday draft and the work I did after it crashed to try to rewrite it. It's the weirdest thing.  If we can't find it, I'll rewrite it all but it does make me nervous about using Dropbox--even though I've used it for a longtime and love it. I'm not sure there's anything that can be done to recover my file at your end?  Thanks! H

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