Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

MJoergensen's avatar
MJoergensen
Helpful | Level 5
5 years ago
Solved

Don't have permission to permanently delete a folder

Hi we have a dropbox folder which is shared amongst three people.

I have created a subfolder which I now want to permanently delete.

 

As I'm not the of the parent folder I don't have permission to permanently delete the subfolder I created.

As my girlfriend is the owner of the parent folder I have asked her to permanently delete the subfolder, but dropbox claims she doesn't have permission either.

 

How do we permanently get rid of this subfolder?

 

We're using the dropbox website on a windows machine.

 

Kind regards

Delete
Error Messages
restore
  • MJoergensen's avatar
    MJoergensen
    5 years ago

    Hi Jay 

     

    That was it! we changed the ownership of the folder to me and now it's permanently deleted. Thank you very much.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Hi there MJoergensen, thanks for reaching out!

    Would you be able to send me a screenshot of the error that you're both getting there?

    Also, did the folder have any files in there, or it's just the folder itself that you want to delete?

    Let me know and we'll go from there!
    • MJoergensen's avatar
      MJoergensen
      Helpful | Level 5
      5 years ago

      Hi @Daphne

       

      Thank you for replying.

      I've attached three screenshots, two of the error messages we each get, and one showing that NS (who apparently doesn't have the right permission) is the owner of the folder.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago
        Hi MJoergensen, are you in a Dropbox Business team by any chance, or are these all personal accounts?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!