Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

AjanJack's avatar
AjanJack
Helpful | Level 6
3 years ago
Solved

Dropbox needs to correct problem: "Cannot access DropBox settings on Laptop High Resolution Screen"

There is a serious Dropbox problem using a modern computer with 1920x1200 display resolution and display "Scale and Layout" (magnification) set at 150% (because otherwise the text is too small).  Whe...
desktop
Organize
sort
  • AjanJack's avatar
    AjanJack
    3 years ago

    Hello,

     

    It looks like this problem has now been corrected by Dropbox.  Right clicking on the Dropbox icon in the taskbar on Windows 10, 150% sized desktop, now brings the Dropbox "Activity" popup up OK and the notification icon can be accessed.  So this particular problem can now be denoted as "solved" or "corrected"

     

    Morris

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi AjanJack, just to confirm, this issue hasn't re-occurred again for you?

AjanJack's avatar
AjanJack
Helpful | Level 6
3 years ago

Hi, yes at all resolutions and magnifications the notification box is visible, sized per the resolution and magnification.  So no problem now.  Using Windows 10.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!