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mistanija's avatar
mistanija
New member | Level 1
2 days ago
Solved

Dropbox iOS app stuck on "Signing out" screen

Dear all,

since yesterday evening, the screen of my app is almost on a freeze. When opening the app, it wants to sign out, with the rectangle in motion, elsewise nothing happening.

Is this a bug others are encountering, too, and, more importantly, how to remedy it? Better wait for a update, or uninstall/reinstall (which could jeopardize my photo sync to my mac)?

Any help appreciated!

Many thanks!

 

 

iOS
Mobile
  • Hannah's avatar
    Hannah
    2 days ago

    Thanks for bringing this to our attention, mistanija.

    I haven't had this issue on my own device, but let's see what we can find out.

    Uninstalling and reinstalling the app wouldn't jeopardize your Camera Uploads (if that's what you're referring to), so can you please try that and let us know if it helps?

    Thanks in advance!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Thanks for bringing this to our attention, mistanija.

    I haven't had this issue on my own device, but let's see what we can find out.

    Uninstalling and reinstalling the app wouldn't jeopardize your Camera Uploads (if that's what you're referring to), so can you please try that and let us know if it helps?

    Thanks in advance!

  • mistanija's avatar
    mistanija
    New member | Level 1
    2 days ago

    HannahThanks, this seemed to have worked. You are right, the library rescanned (and only a few duplicates were uploaded, luckily some skipped files from the past). Looks correct now, thank you!

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