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Sarahmac's avatar
Sarahmac
Helpful | Level 6
6 years ago
Solved

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello Sarahmac!. 

I am happy to help you upload your edited photos to Dropbox. 

I understand that your manual uploads are stuck and I would like to ask you a few things and provide you with a quick fix. 

  • What are you editing these files with? 
  • Do you get any error messages? If so, please add a screenshot in your next comment. It would help me a lot to see them. 
  • Do you have enough storage in your Dropbox account and the mobile device? 
  • Are you having an issue uploading any file, or is this issue only occurring for specific files? If this is happening to a specific file, do you mind sharing the file type, so I can investigate this further?
  • Are you using data or Wifi? 

Quick fixes. :tools:  📱

  1. Switch from Wifi to cellular network or to another Wifi. 
  2. Reinstall the Dropbox mobile app. 

[EDIT] Hi alexikc! I understand you might be facing the same manual uploads issue and moved your topic here. Please check out the troubleshooting suggestions offered and the additional info I will need to help you more. Thank you! 

Let me know if that helps. Thanks for sharing more info!

 

alexikc's avatar
alexikc
Explorer | Level 4
6 years ago

Hi @Fiona,

Thanks for your help.

  • I'm not editing the files.
  • I don't get any error message.
  • I've enough storage both on my Dropbox account (88% empty) and on my mobile device (55% empty).
  • This issue occurs only with specific files. The file type is classic "JPG" from the iPhone camera. It works fine with other pictures.
  • I'm using both data and WiFi.
  • I've tried switching from data to WiFi and to reinstall the app: the problem is still here. I've also tried to connect to another WiFi network or to reboot the mobile device.

Thanks again for your help.

 

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for letting me know all you've tried alexikc. 

    I created a ticket to look into this further with you. Once you respond there I can investigate further. 

    :envelope: I used the email address associated with your Community profile. 

    [EDIT] Micli Seems like you are facing the same issue as well. :slight_frown: Moved your question here. Please check out the steps offered and let me know if they help. 

    Thank you! 

     

     

    • Micli's avatar
      Micli
      Explorer | Level 4
      6 years ago

      Hi Fiona 

      yes, I am experiencing the same problem.

      In my case no picture is edited in any way..... they can be uploaded to Dropbox from gallery but not from the app.. so I don't have date and time in the file name... :(

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