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Sarahmac's avatar
Sarahmac
Helpful | Level 6
6 years ago
Solved

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
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alexikc's avatar
alexikc
Explorer | Level 4
6 years ago

Hi @Fiona,

Thanks for your help.

  • I'm not editing the files.
  • I don't get any error message.
  • I've enough storage both on my Dropbox account (88% empty) and on my mobile device (55% empty).
  • This issue occurs only with specific files. The file type is classic "JPG" from the iPhone camera. It works fine with other pictures.
  • I'm using both data and WiFi.
  • I've tried switching from data to WiFi and to reinstall the app: the problem is still here. I've also tried to connect to another WiFi network or to reboot the mobile device.

Thanks again for your help.

 

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for letting me know all you've tried alexikc. 

I created a ticket to look into this further with you. Once you respond there I can investigate further. 

:envelope: I used the email address associated with your Community profile. 

[EDIT] Micli Seems like you are facing the same issue as well. :slight_frown: Moved your question here. Please check out the steps offered and let me know if they help. 

Thank you! 

 

 

  • Micli's avatar
    Micli
    Explorer | Level 4
    6 years ago

    Hi Fiona 

    yes, I am experiencing the same problem.

    In my case no picture is edited in any way..... they can be uploaded to Dropbox from gallery but not from the app.. so I don't have date and time in the file name... :(

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