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Drip1's avatar
Drip1
New member | Level 2
2 months ago

Dropbox Rewind - can you only go back as far the day when you sign up for Dropbox Plus?

I want to revert to a version of a file from a couple of days ago, so i have signed up to Dropbox Plus to get the Rewind feature, but I don't seem to be able to see any changes before the time I boug...
Dropbox Plus
Dropbox Rewind
Restore
Drip1's avatar
Drip1
New member | Level 2

Thank you.
I didn't realise that Rewind was available to free users - I only signed up to Dropbox Plus to get the Rewind facility.

My problem is that Dropbox says has been no activity/changes to my files before (as it happens) the time I did a Rewind (having just signed up for Dropbox Plus)

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Drip1, what do you see in your events page here? Do you see any events in the account at all?

  • Drip1's avatar
    Drip1
    New member | Level 2
    2 months ago

    Thank you, that is really useful to see that events log.
    I can see that changes I made on 29/9/2024 caused the problem. Is there a way of going back to the file as it was before that?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      No problem, Drip1!

       

      You mentioned you upgraded your account, right?

       

      Have you tried reaching out to our support team about this? They should be able to help you with your request.

       

      Let us know when you have your ticket number!

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