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AirSix's avatar
AirSix
Explorer | Level 3
12 months ago

Duplicate file structure/incomplete migration?

Folks,    Yes, I'm a newcomer here – because I've been using Dropbox for more than a decade and not had any problems. So that's good!  But now I'm here, because the recent "upgrade" seems to have...
desktop
Organize
restore
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey AirSix, let's jump right into this!

 

You can double-check the app's preferences right here, and see where your Dropbox folder is syncing, and its actual path. 

 

Do you see the path being the CloudStorage location or (the old /myname/ location)?

 

Keep me posted!

  • AirSix's avatar
    AirSix
    Explorer | Level 3
    12 months ago

    Thanks, Megan!  It shows the new CloudStorage location, /Users/myname/Library/CloudStorage/Dropbox-Personal

    • AirSix's avatar
      AirSix
      Explorer | Level 3
      12 months ago

      (And, just to make it more complicated, there appear to be *three* locations for a lot of data. Users/myname/,

      /Users/myname/Library/CloudStorage/Dropbox-Personal,

      and Users/myname/Library/CloudStorage/Dropbox-Personal/computername

      all have Desktop folders with different content, although only the first shows as my computer desktop.)

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey AirSix, thanks for the rapid response!

       

      If the app's preferences state that this is the path of your folder, I'd trust that. 

       

      However here is what I would personally do: I would try adding a test file to each of the paths you mentioned above. 

       

      The only path that should be syncing with your account online, should be this: /Users/myname/Library/CloudStorage/Dropbox-Personal. 

       

      If none of the other paths sync to your account online, then you're free to delete them. 

      • AirSix's avatar
        AirSix
        Explorer | Level 3
        12 months ago
        Megan,

        I’m not sure that’s wise. The other two file structures include many subfolders that do not appear in the one that is syncing. this is why I think there may have been an incomplete migration to the new location.

        Also, I don’t know how to get that new location to appear as the desktop on my computer; the desktop I see on my Mac has a number of folders that do not appear in the CloudStorage location.

        Is there a way, perhaps, to restart the upgrade and migration to the new file structure?

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