You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AirSix's avatar
AirSix
Explorer | Level 3
8 months ago

Duplicate file structure/incomplete migration?

Folks,    Yes, I'm a newcomer here – because I've been using Dropbox for more than a decade and not had any problems. So that's good!  But now I'm here, because the recent "upgrade" seems to have...
Desktop
Organize
Restore
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey AirSix, let's jump right into this!

 

You can double-check the app's preferences right here, and see where your Dropbox folder is syncing, and its actual path. 

 

Do you see the path being the CloudStorage location or (the old /myname/ location)?

 

Keep me posted!

AirSix's avatar
AirSix
Explorer | Level 3
8 months ago

Thanks, Megan!  It shows the new CloudStorage location, /Users/myname/Library/CloudStorage/Dropbox-Personal

  • AirSix's avatar
    AirSix
    Explorer | Level 3
    8 months ago

    (And, just to make it more complicated, there appear to be *three* locations for a lot of data. Users/myname/,

    /Users/myname/Library/CloudStorage/Dropbox-Personal,

    and Users/myname/Library/CloudStorage/Dropbox-Personal/computername

    all have Desktop folders with different content, although only the first shows as my computer desktop.)

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey AirSix, thanks for the rapid response!

     

    If the app's preferences state that this is the path of your folder, I'd trust that. 

     

    However here is what I would personally do: I would try adding a test file to each of the paths you mentioned above. 

     

    The only path that should be syncing with your account online, should be this: /Users/myname/Library/CloudStorage/Dropbox-Personal. 

     

    If none of the other paths sync to your account online, then you're free to delete them. 

    • AirSix's avatar
      AirSix
      Explorer | Level 3
      8 months ago
      Megan,

      I’m not sure that’s wise. The other two file structures include many subfolders that do not appear in the one that is syncing. this is why I think there may have been an incomplete migration to the new location.

      Also, I don’t know how to get that new location to appear as the desktop on my computer; the desktop I see on my Mac has a number of folders that do not appear in the CloudStorage location.

      Is there a way, perhaps, to restart the upgrade and migration to the new file structure?
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey AirSix, can you clarify the app's syncing status for me, please? 

         

        Just to get an idea if everything is up-to-date yet or not. If you have any screenshots too, feel free to send them over. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!