We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

wilcolley's avatar
wilcolley
Explorer | Level 4
2 years ago

Duplicated iOS camera uploads

Seriously DropBox can you please allocate some resources to solving this issue. Either give users the ability to merge duplicates photos or bulk delete them. You’re such a clever bunch put this on you...
Camera uploads
Delete
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, santiagostips and thanks for reaching out to us.

 

Are you perhaps using any third party apps to edit and save your photos?

 

If you check the metadata for an example duplicate image, does it look exactly the same (same size etc.) as the original?

santiagostips's avatar
santiagostips
Explorer | Level 4
8 months ago

Hi there. No, I'm not using any editing. Even a screenshot I took 5 minutes ago now has 6 duplicate uploads...

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi santiagostips, do all the duplicates have the same size? 

     

    What about the files' metadata, as Hannah asked? That'll help us have an insight, as to whether or not the files are completely identical.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!