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Forum Discussion

JanGar's avatar
JanGar
Explorer | Level 3
10 months ago

Empty shared folder - can't restore files

I want to restore files which have been deleted from a shared folder. I have access to edit the folder and it appears that it is empty for all shared users. I don’t know when the folder was emptied b...
Delete
Restore
Shared Folders
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JanGar's avatar
JanGar
Explorer | Level 3
Thank you for your help. One of the other members of this shared folder payslips a monthly subscription so I’m hoping she will be able to recover the deleted files.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

This may work, indeed. If they’re on a paid plan that offers a file recovery window of 180 days, they may be able to restore the file on their end.

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