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Forum Discussion

MelGold's avatar
MelGold
Helpful | Level 6
5 months ago

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Error Messages
Restore
  • BenDBX's avatar
    BenDBX
    4 months ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

MelGold's avatar
MelGold
Helpful | Level 6

Hello, 

 

Yes, I've used Microsoft Edge and Google Chrome and I am still having the same issue today!

The file is not a shared file!

 

Best, 

Melissa

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

MelGold, does the issue persist via an incognito window, as well? If you have any other browsers available, please give them a go, too.

 

If yes, I’d like a full screenshot of what you’re seeing to check this further.

  • fabianhmorales's avatar
    fabianhmorales
    Explorer | Level 4
    5 months ago
    I have the same problem
did you find the solution?

    I have the same problem
    did you find the solution?

  • fabianhmorales's avatar
    fabianhmorales
    Explorer | Level 4
    5 months ago

    I have the same problem
    did you find the solution?

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