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Danette5's avatar
Danette5
Helpful | Level 5
2 years ago

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:   There are too many files in one request. Please ret...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Danette5 wrote:

There are too many files in one request. Please retry with fewer files. What has changed? How do I go about deleting my folders?

Nothing has changed. The folder likely has a very large number of files in it, which the website would have a problem processing all at once. Instead, open the folder, select a bunch of files and delete them. Repeat as necessary until the folder is empty or has fewer files, then delete the folder.

si_gnhere's avatar
si_gnhere
Explorer | Level 4
2 years ago

This has just happened to me as well. Selecting individual folders for deletion does not work - any folder, even entirely empty ones, throw this error.

This is a change made in the last couple of hours - I have uploaded and deleted two nearly identical folders today. Only the second one refused to delete. 

  • Voiceofgarth's avatar
    Voiceofgarth
    New member | Level 2
    2 years ago

    I can't delete more than one file at a time from any folder.

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