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Forum Discussion

Danette5's avatar
Danette5
Helpful | Level 5
2 years ago

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:   There are too many files in one request. Please ret...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

DSULZINGER's avatar
DSULZINGER
New member | Level 2

Have to manually delete each file separately which is time consuming.  Always been able to delete multiple files in a folder, until today.  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hello guys, I hope you're all doing well!

 

I'd also guess this has to do with the slight issue we're experiencing at the moment. Can you clarify which platform you use when you get this error?

 

Let me know more!

  • MxByers's avatar
    MxByers
    New member | Level 2
    2 years ago

    I'm using the website.

     

  • Mel Danes's avatar
    Mel Danes
    New member | Level 2
    2 years ago

    I'm using the Dropbox Web Portal through a Chrome Browser.
    If I select a folder I cannot delete it.
    If I select 2 files I cannot delete them.

    If I select a single file within a folder it will delete.

    • DSULZINGER's avatar
      DSULZINGER
      New member | Level 2
      2 years ago

      Also using dropbox.com - one file it will delete, more it says cannot delete

  • DSULZINGER's avatar
    DSULZINGER
    New member | Level 2
    2 years ago

    Which platform????  I am using dropbox, where do I find the "platform"

  • James Menge's avatar
    James Menge
    Explorer | Level 4
    2 years ago

    I've had the same error all day. The platform is www.dropbox.com - does anyone know when Dropbox will be functional again?

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