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Danette5's avatar
Danette5
Helpful | Level 5
2 years ago

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:   There are too many files in one request. Please ret...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

Prepotent1's avatar
Prepotent1
Explorer | Level 4
2 years ago

4:45pm EDT
Dropbox status page says " Nov 2, 18:33 UTC - Resolved - This incident has been resolved." for issue: "Dropbox is not working as expected for some users."  
That time - 18:33 UTC - equals 14:33 EDT - or 2:33pm EDT - which was over 2 hours ago for me.

THIS ISSUE IS NOT FIXED!

I am unable - just like many other users - to delete an empty folder, or move a single file from one folder to another.  I've spent over an hour trying to do so, and now I'm angry that this was not something I was doing, or didn't understand, but something wrong with Dropbox!

I am using a Chrome browser on MacOS Ventura 13.6.  I've made no recent updates to Chrome, and none to the OS.  I've not changed anything about my Dropbox plan.  I've tested this from other computers, and with different browsers.  All behave the same - unable to do simple tasks in Dropbox.  I can create a new folder with the browser and upload files from my desktop.  I can delete those files, but when I try to delete this new folder, I get the error message " There are too many files in one request. Please retry with fewer files.".  There are NO files in the folder.  The folder is not shared or linked in any way.  There is no parent folder that is shared or linked in any way.

PLEASE PROVIDE A CURRENT STATUS, and PLEASE GET THIS FIXED ASAP>
Respectfully - 
Prepotent1

  • Danette5's avatar
    Danette5
    Helpful | Level 5
    2 years ago

    It's still not fixed for me

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