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Forum Discussion
error uploading images to drobox paper
dropbox-paper is very helpful for me!
but now its making problems', its not uploading true images.
here is a screen shot:
- It's possible that this could be the cause of what you're experiencing.
Unless you get access to a stable WiFi connection, I'd recommend uploading to your Dropbox account directly and then adding the files to your Paper doc from there.
I am unable to insert any image on a Dropbox Paper page and have it remain visible for more an a second before it disappears and is replaced with the message, "Couldn't load preview". To keep things simple, I tried this using a small (164 KB) JPEG headshot of myself. I can reproduce this.
Details:
- macOS 12.5.1
- Browsers tested: Safari, Chrome, Firefox, Brave
- Cache cleared
- Signed in to Dropbox either with my work account (Okta authentication) or personal account (basic 2-factor authentication)
- Not on VPN
What happens: After I use the Insert Image button on the task bar, I navigate to the JPEG (in my regular Downloads folder, which is not synced to Dropbox) and select it. It appears for a second (top screen shot) and then disappears and is replaced with an error message (bottom screen shot). This happens with JPEGs and PNGs. When I click the link in that error message box, the image downloads — so it's being stored somewhere on Dropbox.
Curious side note: My image file has no spaces in the filename, but if I do put a space in the filename and try this, clicking that link in the error message does not download the image; instead, the following XML code appears:
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>B2Y5NWC20CMTEFSF</RequestId>
<HostId>krirxYrehece/KsbOTczmE5h3BnY7QhrdIem5xJfY0mBPN2QslNYQDMMKGCnNPeE4CvQ9eszTJ8=</HostId>
</Error>
Not being able to add any image to my Dropbox Paper pages is proving to be a huge disappointment.
