We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Wingman684's avatar
Wingman684
New member | Level 2
2 months ago

File re-set to previous date

I saved an excel file to dropbox, and on two occasions when I next open it, it has re set back 6 months losing lots of important information. should this happen? if so how can I stop it?

 

Restore
Third Party Integrations
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Wingman684 - thanks for bringing this to our attention.

     

    Can you just clarify if you're working on the file locally on a mobile device, your computer, or if you're doing this via the website directly?

     

    What do you see in the file's version history and/or the events page? 

     

    Let us know more and we'll take it from there. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!