You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
iasstudygroup
3 years agoExplorer | Level 3
Files are being deleted on their own and it's been happening for some time now
i am not deleting the file but Files in my dropbox are automatically deleted , deleted files donot carry any name ie who deleted. There seems to be major Bug .. This is happening for past 3-4 months
iasstudygroup
Explorer | Level 3
Its strange , there seems to be some problem with dropbox , i have 22 GB storage in my account , presently using around 18 GB and files are getting deleted . This raises question marks on the safety of data at dropbox. Anybody pl help
Megan
2 years agoDropbox Staff
Hi iasstudygroup, let's jump right to it!
Is the content that's getting deleted part of a shared folder?
Can you clarify, what your Events page at www.dropbox.com/events shows? This page gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
Keep me posted, and we'll take it from there!
- iasstudygroup2 years agoExplorer | Level 3
only files from folders getting deleted , everytime i have restore
- iasstudygroup2 years agoExplorer | Level 3
yes folders are mostly shared
- Megan2 years agoDropbox Staff
Hi iasstudygroup, since the folders are mostly shared, then it could be a different member deleting content from there.
Because all shared folder members have access to the folder and its content -especially if they have editing access-, have you checked to make sure if that's the case?
- iasstudygroup2 years agoExplorer | Level 3
There is no name of the deleted person. Its very strange , same happened earlier , its happening on regular basis now. Pl check the bug. It casts doubts on safety of dropbox.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!