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Tom M.13's avatar
Tom M.13
New member | Level 2
4 months ago

Files getting deleted after I save them and exit the third party app I used

On several occasions in the past couple of years, I will be looking for a CAD file (TURBOCAD) I have saved in my dropbox file and it is not there.  I then check DropBox deleted files on-line and it i...
Delete
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Tom M.13, thanks for reaching out today.

 

I also don't think that it's Dropbox that's deleting these files, but let's see what we can find out.

 

If you restore one of those files and then go through its version history, where does it say it was deleted from?

 

Also, if you quit the Dropbox application and try to recreate the issue, does it persist?

 

Let me know what you find.

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