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Forum Discussion
Files uploaded via file request are added and then, almost immediately, deleted.
Hi all, long time user here running a fresh install of Windows 10 Pro and up to date Dropbox Basic with 20 Gb storage. I have been using file requests for several years with no problems. In that time people have sent me between 1-10 files. I just created a new request and told people to drag and drop a folder which contains between 100 to 500 files. Tonight the first person sent in their folder containing 180 files. Inside the request folder, their folder showed up followed by the first file. After that the next file would show up briefly in my computer and then disappear. This went on for the remaining 178 files. I went online and hit the deleted files and there they all were. I then recovered all the files and they all showed up in the online folder and within a short time they showed on my computer.
In trying to determine the problem I uploaded my own folder with 590 files and the same thing happened. I recovered all files and then they stuck and made it to my computer.
I have several other people that will upload their files in the next few days and wish to not have this problem. Maybe a reboot would solve the issue but it seems to be on the Dropbox server as they were all being deleted on the server after briefly showing on my computer and poof, gone.
Anyone willing to take a stab at this anomaly?
- Nancy
Dropbox Staff
Hey PtboPete! Thanks for posting this on our Community.
When testing this on your end, did you create a recording of the issue, by any chance? That’d be really helpful to investigate this further.
Did you also upload files via the file request, while testing, or with these steps?
Can you go to your Events page and let me know if it reports something more? If it does, feel free to send me a screenshot of what you see.
Keep me in the loop for more updates.
- Sorry, no recording. In explorer the file showed for 1-2 seconds then gone, same for web.
- Uploaded via file request, the same way others would be doing it. Drag desktop folder onto landing zone and hit upload.
- Events page shows file uploaded, then the next, then the next etc. No sign of deleting (except the ones I manually deleted)
