We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Nan Mc Sweeney-Bailey's avatar
Nan Mc Sweeney-Bailey
Helpful | Level 5
2 years ago

Folders in Vault disappeared

I can only see 1 folder in my Vault, and that folder is only showing 4 of its files. Everything synced weeks ago and was visible. Where is my stuff!!!? 

Dropbox Vault
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there Nan Mc Sweeney-Bailey, sorry to hear you're having issues with this.

     

    Could you clarify if you're looking at your Vault through the website or if you're using the desktop app or the mobile app perhaps?

     

    Thanks!

    • Nan Mc Sweeney-Bailey's avatar
      Nan Mc Sweeney-Bailey
      Helpful | Level 5
      2 years ago
      Hi Walter,
      I was trying to access my vault files from my PC (Win 11), using Explorer, Word, Excel and the desktop app, then also from Chrome. After multiple tries, I got in through Chrome but still couldn't see the files from my desktop app.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!