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Forum Discussion

MM2's avatar
MM2
Helpful | Level 5
8 years ago

How to delete files when your drop box is full

My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don'...
Delete
FAQ
Quota
  • Vivian's avatar
    Vivian
    8 years ago

    Hi there,

     

    Thanks for reaching out to us!

     

    When your Dropbox folder is over quota then file syncing will stop. Files are not removed and once you bring your account under quota the syncing will resume.

     

    To get your account under quota you can do any of the following:

     

    1. Upgrade your account

     

    2. Increase your storage quota by referring friends. Please see here https://help.dropbox.com/space/earn-space-referring-friends  to earn more space by referrals.

     

    3. Leave shared folders. Check out Help Center article https://help.dropbox.com/files-folders/leave-shared-folder.

     

    4. Remove files from your Dropbox. For more information on how to remove files visit https://help.dropbox.com/desktop-web/delete-files.

       

    Hope this helps! Let me know how it works out.  

     

    Thanks,

     

    Vivian                

SueH's avatar
SueH
New member | Level 2

Thanks for your suggestions Vivian

 

I don't want to upgrade (option 1).

I can try referring friends (2). But the problem is this: I've exceeded my quota, and now dropbox has locked me out.  I can't see my files online, just the message telling me to upgrade.  So I'm unable to do options 3 or 4.  I've removed files (not online, just using file manger, so I'm now back under my quota) but it won't sync.  In other words dropbox is trying to force me to upgrade.  If I refer friends but then in the future accidently exceed my quota then the same thing will happen.

 

In the past I have just removed files, no problem.

 

Any suggestions anyone?

 

Thanks

 

124's avatar
124
New member | Level 2
8 years ago

Did you have any luck in getting a useful response? I have the same problem. I would delete files if i could so I don't have to upgrade but I can't get into the account.

 

  • SueH's avatar
    SueH
    New member | Level 2
    8 years ago

    Oh dear, I can't remember how I figured it out in the end.  I think I got my daughter to sign up, which gave me enough credit to access my account so that I could delete files.  Though I don't know how I managed that if the friends thing was disabled.  Sorry, the only part I'm remembering clearly was that it was really annoying! 

  • MM2's avatar
    MM2
    Helpful | Level 5
    8 years ago

    No - still the same.

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