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Help2025's avatar
Help2025
New member | Level 1
7 days ago

I added files from my external hard drive to my computer, but now they're gone.

I transferred pictures from an external hard drive to my computer and when I removed the drive, half of my files were gone. They are not in recently deleted, I tried previous versions. They are nowhe...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Hey Help2025, thanks for your post. 

How did you upload your files exactly to Dropbox from your external hard drive? Can you walk me through the exact steps that you took and the Dropbox platform you used (website/desktop app)? 

Also, before disconnecting your drive, did you make sure that all of the photos had been fully uploaded to Dropbox? 

Besides the Deleted files page, have you also checked your Events page?

Let me know more details and we’ll go from there.

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