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Nicolette1066's avatar
Nicolette1066
New member | Level 2
11 months ago

I can only see shared files, but not my personal content

All my files and photos have disappeared from my dropbox.  I can only see files that have been shared with me not all my personal files.  How can I contact someone about this.  It's all photos and vi...
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Nicolette1066's avatar
Nicolette1066
New member | Level 2

I'm sure I have.  I can try using a different email possibly.  I wondered if my yearly payment hadn't gone through but can't find any emails to do with this.  

Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
Nicolette1066 wrote:

I'm sure I have.  I can try using a different email possibly.  I wondered if my yearly payment hadn't gone through but can't find any emails to do with this.  

Check your Plan page. If it shows that you're on the Basic plan, then you're signed in to a free account with no subscription. If you've made a payment to Dropbox, use the credit card charge lookup tool to identify the account you're paying for. Any other account you have would use a different email address.

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