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OlivierHanotte's avatar
OlivierHanotte
New member | Level 1
3 months ago
Solved

I cannot delete a Paper document in my account after my email was hacked

Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'? Any clue? Thank you  
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  • Floyd123's avatar
    Floyd123
    3 months ago

    Okay after 2 days I finally got a response back from the Dropbox team. This is how you remove the file. Login to Dropbox via your browser. Click on shared files, you should see the file that you wish to delete, click on the three dots then click remove file.

SWhit's avatar
SWhit
New member | Level 1
3 months ago

This is happening to me also. In my case they are using a variation on my email address, rather than my actual account, to host the fradulent .paper document. They are using my list of email contacts to further the spread. I do not have an enterprise dropbox account, so I cannot call customer service. Please direct message me about this so the document can be taken down!!

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