One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Solved
I cannot delete a Paper document in my account after my email was hacked
Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'?
Any clue? Thank you
Okay after 2 days I finally got a response back from the Dropbox team. This is how you remove the file. Login to Dropbox via your browser. Click on shared files, you should see the file that you wish to delete, click on the three dots then click remove file.
Hannahcan you please help us here? I have sent multiple emails to the abuse dropbox email and am not getting any responses. This seems to be a pervasive phishing problem for dropbox and you need to get on top of this quickly!
- Hannah
Dropbox Staff
Hey Floyd123, SWhit and FREDCOLSON, thanks for letting us know about this.
To clarify, regarding the abuse@dropbox.com address, this is an address to which you can forward suspicious emails or links sent to you to report them, but the team won't reply to those emails; they will just investigate and do what needs to be done.
Regarding the files you see but can't delete, please check if these files are saved to your account.
If they're not saved and just appear in your "recents", they can't be deleted; they just appear on that list, because you recently viewed them, while signed in to your account.
They should be removed from that list automatically after a while, as long as you do not open the files again.
It certainly appears to be saved to my account I get the whole idea of reporting it however there has to be a solution to delete this from my Dropbox account. Please advise ASAP as your help center was unable to help at all.
I am not on this forum for any other reason but to figure out how to delete the file. I have to say it's a bit ridiculous that the help center just totally dropped the case. And does not answer back?
Okay so I have sent it to the email address that you have asked now what? No one has responded with a resolution.
