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Forum Discussion
AlainT
4 months agoNew member | Level 2
I can't delete a system folder on the Dropbox app (Windows 11).
I unfortunately copy a system folder in my Dropbox. I deleted it a few moment after and it is now deleted in the Dropbox cloud but not in my computer. So I can't delete it any more in my computer and...
Nancy
4 months agoDropbox Staff
Hi AlainT, thanks for your post here.
What kind of system folder did you upload to Dropbox? Can you send me a screenshot of it?
Do you get any errors when trying to delete it from your device? If yes, I’d like a visual of that, as well.
Finally, what if you drag it out of the local Dropbox folder?
Let me know how it goes.
- AlainT4 months agoNew member | Level 2
Hi Nancy. The folder is the one of Bibleworks8 appli. Unfortunatly I can't drag il out Dropbox folder in my computer (no pb on Dropbox site). When I try to drog it out ou delete it, I receive the message : you must be administrator. So I am administrator of my computer. But I don't know if I have to something to be in admin mod. Thanks for all.
- Nancy4 months agoDropbox Staff
Thanks for clarifying, AlainT! Can you also send over a screenshot of the error you’re getting to have a visual? Here’s how you can upload it here:
Other than that, I’d like to know the OS version of your computer, as well as the syncing status and app version of your Dropbox app.
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