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Forum Discussion
I can't delete backup files because I can't sign out of a device that I unlinked.
Hi,
I made a mistake in unlinking a device that had a backup on my Dropbox before I had signed out of it. This seems to mean that I cannot delete anything from that backup file in Dropbox - even th...
Nancy
Dropbox Staff
Dropbox StaffHi Arebeo, and thanks for posting on our Community today.
If you can’t access the device, then simply unlinking it from your Security page should be enough in order to delete your backup (unlinking the device and logging out of your Dropbox account on it are the same thing).
What do you see now though when trying to delete the backup? Feel free to send me a screenshot, as well.
Give me a nudge, when you have more info.
Hi Nancy, I am having this problem too.
I have unlinked the old device from my settings tab and I still cant delete the back up.
The back up is around 20 gig in size and I'm currently way over the free limit.
I used to have a paid account but downgraded.
Thanks In Advance
Scott-e
- Nancy
Hey Nancy,
The device is not showing in the settings and I can't delete either through Safari or Chrome.
However I seem to have figured out how to do it. I was trying to access it through the normal folder system when I should have been going through dropbox.com/backup
All the old backups are deleted now
Cheers
Scott-e
