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Forum Discussion

Arebeo's avatar
Arebeo
Explorer | Level 3
5 months ago

I can't delete backup files because I can't sign out of a device that I unlinked.

Hi, I made a mistake in unlinking a device that had a backup on my Dropbox before I had signed out of it. This seems to mean that I cannot delete anything from that backup file in Dropbox - even th...
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Scott-e's avatar
Scott-e
New member | Level 2

Hi Nancy, I am having this problem too. 

 

I have unlinked the old device from my settings tab and I still cant delete the back up.

 

The back up is around 20 gig in size and I'm currently way over the free limit.

 

I used to have a paid account but downgraded.

 

Thanks In Advance


Scott-e

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Scott-e! The old device no longer shows up here, correct? 

 

What happens exactly when you try to delete the backup? Can you send a screenshot? 

 

Are you unable to delete it via a different browser?

  • Scott-e's avatar
    Scott-e
    New member | Level 2
    5 months ago

    Hey Nancy,

    The device is not showing in the settings and I can't delete either through Safari or Chrome.

     

    However I seem to have figured out how to do it.  I was trying to access it through the normal folder system when I should have been going through dropbox.com/backup

     

    All the old backups are deleted now

     

    Cheers

    Scott-e

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Glad you were able to figure this out, Scott-e! I’ll be here, if you need something else.

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