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fernandaverruck's avatar
fernandaverruck
Explorer | Level 3
2 years ago
Solved

I can't delete folders inside my personal folder

I am the admin of the account and want to delete some folders inside my personal folder, but the option doesn't show.

  • Walter's avatar
    Walter
    2 years ago

    Could you navigate a level back (by clicking on the parent folder's name) and try to select the folder and delete  it from there instead fernandaverruck

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    fernandaverruck wrote:

    ... want to delete some folders inside my personal folder, but the option doesn't show.


    Are you doing this on the Dropbox website, in a mobile app or in the Dropbox folder on your computer? Can you provide a screenshot?

    • fernandaverruck's avatar
      fernandaverruck
      Explorer | Level 3

      Unfortunately I can't provide a screenshot, but it's drom the browser, not the app.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey fernandaverruck, sorry to jump in here, but could you let us know if this persists after clearing your browser's cache or on another browser?

     

    If it does, we'd need a screenshot to troubleshoot further. 

    • fernandaverruck's avatar
      fernandaverruck
      Explorer | Level 3

      Here is the screenshot: The 3 dots don't show the "delete" option.

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Could you navigate a level back (by clicking on the parent folder's name) and try to select the folder and delete  it from there instead fernandaverruck

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