Forum Discussion

Ylva lost info's avatar
Ylva lost info
New member | Level 1
11 days ago

I deleted photos from my desktop app and they also got deleted from the web. Can I recover them?

Hello, I think I have made a huge mistake. My knowledge of computers is limited. Is there anything I can do?  Sometimes I use software on my computer that take a lot of memory. So I deleted a lot o...
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Ylva lost info's avatar
Ylva lost info
New member | Level 1
10 days ago

I dont remeber, possibly on may-june? I have looked through events and they go back to 14th of august. There I can not find that I deleted the pictures

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 days ago

Hi Ylva lost info, if you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted

It does sound like your files were on your account, however, they were deleted well outside the 30 day recovery period for Plus plans.

We're sorry we can't be more helpful on this matter.

  • seanjohnny 's avatar
    seanjohnny
    New member | Level 1
    9 days ago

    I have done the same thing.  I was clearing space from my computer.  Is there a way to get it back.  It was done less than 30 minutes ago

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