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Forum Discussion

stuehrenberg's avatar
stuehrenberg
Explorer | Level 3
26 days ago

I get an error that I don't have permission to restore one of my deleted folders.

Hallo, one of my Folders that I created was deleted by perhaps me by accident or one of the users. I see the folder when I click "show deleted folder" but when I want to activate it, it tells me, that I am not allowed to do this. This is crazy, because it was my folder. What can I do and who can help to get thsi folder back. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting this here, stuehrenberg.

     

    Can you clarify when this folder was deleted exactly? 

     

    If you receive the same error via another browser/incognito window, I’d also like a screenshot of it here.

     

    Let me know more info, and we’ll look into this.

    • stuehrenberg's avatar
      stuehrenberg
      Explorer | Level 3

      Nancy, it was deleted at the 3rd of October. How can I give you the screenshot Ist there an attachment function here? I can´t find it. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey there, stuehrenberg, let me also jump in here!

         

        I'm assuming you're talking about a shared folder, right? If so, then have you checked your sharing tab, by any chance?

         

        Do you see the option to add the folder back? 

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