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Forum Discussion

NargisH's avatar
NargisH
New member | Level 1
26 days ago

I got an email saying my account is closed. Can I recover my files?

I stupidly didn't realise that all my photos were actually saved in my Dropbox account only, and not on my computer. I received an email in October 2024 saying my account has been closed, but I can s...
Account Access
Restore
NargisH's avatar
NargisH
New member | Level 1
23 days ago

Hi Mark, 

but there are still files there

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    23 days ago

    Hey NargisH - sorry to jump in here, but can you find any signs of your missing files in the events page? 

    Also, do you happen to have another Dropbox account perhaps, associated with a different email address of yours? 

    • NargisH's avatar
      NargisH
      New member | Level 1
      7 days ago

      I don’t think so. If I give you an email address, are you able to check it for me? 
      As if I do, it would be under my old email addresses which I don’t have access to anymore 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 days ago

        You should be able to check on your end by trying to sign into the account by using the email address and password you were using for the account that's associated with the email address you received the email you originally mentioned NargisH 

         

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