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Ant-Man 's avatar
Ant-Man
Explorer | Level 3
15 days ago

I got locked out of my account, and I can't access my files.

I cancelled my team subscription a long time ago but they even deleted the ones that were individuals and were still by themselves. I can't access all my saved files now

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Ant-Man , thanks for posting here! 

     

    Do you get any specific errors when trying to access your Dropbox account? 

     

    It sounds like you're talking about a previous Dropbox Team, that might have been in a locked state, could this be the case? Did you receive any Dropbox-related emails about the status of the account? 

     

    Keep me posted!

    • Ant-Man 's avatar
      Ant-Man
      Explorer | Level 3
      I did have a team account but I canceled it but it deleted the other two accounts that still were separate and I can't login into niether one of them. It was only to disband the team because I wasn't using all of them, I finally got my Stuff back from my old account which because email was not available anymore, now they deleted the email with all my files on it
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hi Ant-Man , and sorry for jumping in. Can you clarify what you mean in the second part of your post, when saying that you got your stuff back from your account, but now they’ve deleted the email address with your files?

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