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Forum Discussion

Sky5's avatar
Sky5
New member | Level 2
5 months ago

I want to restore the files deleted 3 months ago.

Hello Guys,

I want to access the information I deleted 2-3 months ago. How can we make this possible? I saw that if I upgraded my account, I could view the trash for up to 180 days. Will it work to raise my account to see my history? I need your help with this.

Restore
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago

    Hi,

    I'm afraid those files are not recoverable. The files are permanently removed after 30 days. To have a 180 day recovery window you need to be a paying user at the point of deletion. It isnt retroactive. 

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