We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Mosimann 's avatar
Mosimann
Explorer | Level 3
9 months ago

I'm looking for someone to help me to understand what I did wrong with my dropbox organisation!

I'm looking for someone to help me to understand what I did wrong with my dropbox organisation!

I suscribed to a better plan in dropbox (I have 3 business partner) and now there's a disaster of organisation lol. If someone speaks french, that will help also, but english is ok. lemme know 🙂

Mosi

  • Jay's avatar
    Jay
    9 months ago

    Hi @Mosimann, it sounds like something is preventing the folder from syncing, as to what, it could be from various factors. 

     

    Are you aware there's French support on the community, and that you can contact the team directly for assistance as you've mentioned that you upgraded to a paid plan?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Im sure if you try and explain here somebody can help 🙂

    • Mosimann 's avatar
      Mosimann
      Explorer | Level 3

      Thx a lot Mark, 

      Since I tried to upgrade the plan on dropbox, I have kinda separate folders with the same names on different computer but If I put a file in my folder, it's not synchro with the other, like if there was no shared folder lol 

      sorry its hard to describe! 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi @Mosimann, it sounds like something is preventing the folder from syncing, as to what, it could be from various factors. 

         

        Are you aware there's French support on the community, and that you can contact the team directly for assistance as you've mentioned that you upgraded to a paid plan?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!